Shipping policy

Shipping and pickup

We ship from Canada to the destinations available at checkout. Enter your complete delivery address to see eligible services and prices. Shipping charges and any applicable taxes are displayed before payment.

Canada

Eligible card orders can use Canada Post Lettermail. Lettermail does not include tracking. Availability and price depend on the packed weight and size; larger orders use the tracked options shown at checkout.

United States and international destinations

Eligible small orders can use Untracked Packet, a packet service without tracking. With our standard packaging, this is limited to 16 standard cards and a finished weight of 50 g. Heavier orders require a tracked service. Products with different packaging or dimensions may not qualify.

Services depend on the destination and current carrier availability. Where Canada Post parcel service is suspended, Untracked Packet is unavailable; other eligible tracked courier options may appear at checkout. Carrier transit estimates are estimates, not guaranteed arrival dates. Customs processing can affect international delivery times.

Any import duties, taxes or carrier clearance fees not collected at checkout may be requested by the destination's authorities or carrier. Review the charges displayed at checkout and contact us if you need help before ordering.

Gamescape lockbox pickup

Choose Gamescape pickup at checkout when available. Orders are prepared in 2–4 business days, depending on workload; Killin Cards processes orders Monday–Thursday. Wait for your ready-for-pickup message and assigned box number and code before visiting. Read the pickup instructions.

Order problems and returns

If an order is delayed, damaged, incorrect or missing an item, contact Shopifyform@killincards.com with your order number. Contact us before returning an order; see our 14-day return policy.