Returns & refunds

14-day returns

Contact Killin Cards within 14 days of delivery or pickup to request a return. Reply to your order confirmation or use our contact form with your order number and the items you want to return. We will provide return instructions and the return address privately.

Return the complete bundle, including all cards and any included accessories, in the same condition you received it. Package the cards securely to protect them in transit.

Return postage

The buyer pays return postage. For an unopened lettermail envelope, contact us before refusing delivery. Take the unopened envelope with its original labels to a Canada Post counter and ask about returning it to the sender. Do not rely on crossing out your address or writing “Return to Sender” after opening the envelope; opened orders require new return postage.

Refunds and order problems

After receiving and checking the returned bundle, we will confirm your refund to the original payment method. Your payment provider may take additional time to display it.

If your order arrives damaged, incorrect or missing cards listed as included, contact us with your order number and photos so we can review the issue. This policy does not limit your statutory consumer rights.